Problems donating

Problems donating/styles and scripts

If you are having problems with your donation or need to ask questions, please review our frequently asked questions. If you still have doubts or need help tracking your transaction, please contact donate@wikimedia.org.

Is this site secure?

The Wikimedia Foundation donation website is extremely secure and powered by Verisign Trusted. After clicking a banner or following a donation link, the page you're taken to is on a secured site (https); all information is encrypted and handled following the highest standard of data protection.

My preferred payment method is not yet offered by the Wikimedia Foundation.

We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have better options for donation in additional currencies. We would, however, love to know what methods are the most used by you and your country - please send us an email with your feedback, mentioning your country and the name of the payment method.

We will attempt to add these options in the near future. In the meantime, please look at the following URL for other options that may be available to you at this time: other ways to give.

Why did my credit/debit card donation get rejected?

If your payment was rejected or if you were not able to enter your card information on our donation page, please check your debit/credit card for the following cases:

Your credit/debit card should be enabled for International use. Cards that can only be used in country (AKA Domestic cards) may not be accepted at this time Please call your bank and request international access to be enabled.
United States, United Kingdom and Canadian credit cards will only be accepted in these respective countries.
Not all Virtual Cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive nformation. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if our virtual card gets rejected, please use your regular credit/debit card instead.
If you are using your debit card, please notice that the security code (C V V) is optional. If your debit card doesn't have a C V V just skip that field.
Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed.

Why did I get a warning/error certificate while trying to donate?

Please don't worry if you see a warning/error certificate while trying to donate. It is likely due to an outdated version of your browser. Please update your browser to a newer version or use a different browser. If the problem persists, please email us at donate@wikimedia.org