Problems donating: Difference between revisions
Content deleted Content added
No edit summary |
No edit summary |
||
Line 39:
*A charge may show up on your card, held by your bank, as this is standard operating procedure for any online transaction. If your donation was unsuccessful, your bank will release these funds in about 3-5 business days, depending upon their rules and regulations. If you would like to attempt a donation again, please visit our [[Ways to Give/en|ways to give page]] for a full range of options.
</div>
<div class="expand">Why won’t your donation form accept my information?
</div>
<div class="collapse">
*Please ensure that your browser is up to date, that you have JavaScript enabled, and that you are not whitelisting certain domains. Please also check to ensure you have entered information into all fields correctly, such as the spelling of your email address or number of digits in your credit card number. Note that extra spaces in these fields may generate an error.
</div>
<div class="expand">Why did I get a warning/error certificate while trying to donate?
</div> <div class="collapse">
Please don't worry if you see a warning/error certificate while trying to donate. It is likely due to an outdated version of your browser. Please update your browser to a newer version or use a different browser.
Line 51 ⟶ 57:
</div>
<div class="expand">How can I update/cancel my recurring donation?</div>
<div class="collapse">
*For donations via credit card, as a security measure we cannot update your donation amount or card number. If you would like to update or cancel your recurring donation, please email donate@wikimedia.org and we will cancel it for you right away. You may then initiate a new recurring donation at http://wikimediafoundation.org/wiki/Ways_to_Give/en#Monthly_recurring_gift.
*For donations via Paypal, you may be able to update or cancel your donation yourself by logging into your Paypal account. Go to your profile under “My Account” and click "My Money", then "Update" next to My Preapproved Payments. You can find more information on PayPal's page here: https://cms.paypal.com/us/cgi-bin/marketingweb?cmd=_render-content&fli=true&content_ID=ua/UserAgreement_full&locale.x=en_US. Please email us at donate@wikimedia.org if you have any trouble or would like us to cancel your donation for you.
*To change or cancel your recurring donation, please visit the following link for instructions related to both Paypal and credit card donations: https://wikimediafoundation.org/wiki/Cancel_or_change_recurring_payments
</div>
<div class="expand">Still having trouble?</div>
<div class="collapse">
| |||