Problems donating: Difference between revisions
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If you are having problems with your donation or need to ask questions, please review our [[frequently asked questions]]. If you still have doubts or need help tracking your transaction, please contact '''''<tt>[mailto:donate@wikimedia.org donate{{@}}wikimedia.org]</tt>'''''.
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If your payment was rejected or if you were not able to enter your card information on our donation page, please check your debit/credit card for the following cases:
* <!--T:3c-->Your credit/debit card should be enabled for International use. Cards that can only be used in country (AKA Domestic cards) may not be accepted at this time Please call your bank and request international access to be enabled.
* <!--T:3d-->United States, United Kingdom and Canadian credit cards will only be accepted in these respective countries.
* <!--T:3e-->Not all Virtual Cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive nformation. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if our virtual card gets rejected, please use your regular credit/debit card instead.
* <!--T:3f-->If you are using your debit card, please notice that the security code (C V V) is optional. If your debit card doesn't have a C V V just skip that field.
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<div class="expand">Why did I get a warning/error certificate while trying to donate?</div>
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Please don't worry if you see a warning/error certificate while trying to donate. It is likely due to an outdated version of your browser. Please update your browser to a newer version or use a different browser. If the problem persists, please email us at '''''<tt>[mailto:donate@wikimedia.org donate{{@}}wikimedia.org]</tt>'''''.
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