FAQ: Difference between revisions

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update tax deductibility link
add question/answer about fundraising email despite recent donation
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All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method. Please note: Some payment methods may not support refunds or require refunds to be made through the payment method (card) utilized, prompting additional information to process your refund.
 
== Why have I received a fundraising email even though I have already donated recently? ==
 
If you have received a fundraising email even though you donated recently, this generally is for one of several reasons:
 
* We have more than one email address for you in our records;
* You donated within a day before our emails were sent: the scan we use to filter out recent donors is unable to catch donations made the day before the email send;
* You donated by either a method that is slower to reach our system, like a check or a bank transfer, or a method that we receive in aggregate (without your email address), like PayPal Giving Fund, Amazon Smile, or Humble Bundle.
 
If you would like to unsubscribe an email address, you can click the unsubscribe link at the bottom of the fundraising email, or send an unsubscribe request to [mailto:donate@wikimedia.org donate@wikimedia.org]. We generally send fundraising emails around a year after your most recent donation. We send a very low number of emails to donors, relative to other nonprofit organizations. If you donate in response to a fundraising email, we will not send you donation request emails again until around the same time the next year.
 
== Why are there no ads on Wikipedia? ==