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{{Support Page|title = Frequently asked questions - DRAFT}}
This page lists '''frequently asked questions''' about the Wikimedia Foundation. Other questions are addressed at [[m:Answers|Answers]]. If you do not find your question answered here or there, please feel free to [
== What is Wikipedia? ==
[https://www.wikipedia.org Wikipedia] is an online collection of knowledge. Volunteer editors from around the world write Wikipedia. It is a collaborative creation created in 2001: anyone can edit it, at any time. Editors collaborate to write about virtually any topic, from ancient history to science to the arts. Wikipedia is available in hundreds of languages and has over 45 million articles. Wikipedia is completely non-profit, independent, and maintained by everyday people like you.
== How does Wikipedia stay reliable and neutral? ==
Wikipedia's volunteer editors make reference to reliable publications that support what Wikipedia contains, so readers can verify the facts at source. For content to remain on Wikipedia, it must be written from a neutral point of view and attributed to sources that are reliable. Editors also use mechanisms like bots and monitoring tools to regularly review edits made to Wikipedia. Through these efforts, Wikipedia stays reliable and neutral.
Wikipedia is based on an open model, so its content is constantly evolving, growing, and improving over time. You can also follow the discussions that go into changes. Unfortunately, [[w:Wikipedia:Vandalism|vandalism]] of Wikipedia articles does occasionally occur. However, the vast majority of editors contribute in good faith. Most vandalism on the site is removed quickly, often within seconds.
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== What is the Wikimedia Foundation? ==
The Wikimedia Foundation is the nonprofit organization that supports Wikipedia, the [
The Wikimedia Foundation is a 501(c)(3) tax-exempt nonprofit organization with offices in San Francisco, California, USA.
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The Wikimedia Foundation is funded primarily through [[donate:|donations]] from millions of individuals around the world. The average donation is about US$15, and we are grateful that so many people find value in Wikipedia and want to sustain its future. We also receive donations through institutional grants and gifts (please see our [[wmf:Benefactors|benefactors page]] for more information).
The Wikimedia Foundation has 501(c)(3) tax exempt status in the United States. Donations made from other nations may also be tax deductible (see [[wmf:Tax Deductibility|tax deductibility]] for more details). Click [[
== Why should I donate and where does my money go? ==
Donations to the Wikimedia Foundation help sustain free knowledge through Wikipedia and our ecosystem of projects. Your contributions support technology to keep the sites fast, secure, and accessible; for Wikimedia programs and initiatives to expand access and support free knowledge globally; and for grants to volunteer contributors to improve and enrich the knowledge on Wikipedia and the Wikimedia sites. Your donations support this work, and so much more, to ensure Wikipedia remains accessible and valuable for many generations to come.
== How can I donate? ==
There are several ways you can donate to the Wikimedia Foundation to support Wikipedia and free knowledge. The most common are using any major credit or debit card (VISA, MasterCard, Discover or American Express), using PayPal, via bank transfer, and via Amazon.
For other ways to contribute, including via an automatic monthly gift, check or money order and payroll deduction, please visit our [[
== What is your donor privacy policy? ==
We are committed to protecting the privacy rights of our supporters and will not share, sell, or trade your email address with anyone. Please see our [[wmf:Donor policy|Donor Privacy Policy]] for full details.
== Are my donations tax deductible? ==
Some donations to the Wikimedia Foundation may benefit from tax deductible status. Please visit our [[wmf:Tax Deductibility|tax deductibility]] page to learn more.
== What is your refund policy? ==
If for any reason you wish to have your donation refunded, please contact us via email at donate{{@}}wikimedia.org<ref name="zd"/> and include the following information:
* Full name of donor▼
* Date of donation — All refund requests must be made within 90 days of donation▼
▲*Full name of donor
* Amount donated ▼
▲*Date of donation — All refund requests must be made within 90 days of donation
* Payment method used — Do not include credit card numbers in your email▼
▲*Amount donated
* Country of origin▼
▲*Payment method used — Do not include credit card numbers in your email
* Reason for the refund▼
▲*Country of origin
▲*Reason for the refund
All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method. Please note: Some payment methods may not support refunds or require refunds to be made through the payment method (card) utilized, prompting additional information to process your refund.
== Is Wikipedia, or the Wikimedia Foundation, affiliated with WikiLeaks? ==
Wikipedia and the Wikimedia Foundation have no affiliation with [[w:WikiLeaks|WikiLeaks]]. Although both use the term "wiki" in their name, they have always been completely separate and unaffiliated projects.
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== Where can I find more financial information? ==
The Wikimedia Foundation's 2016 - 2017 '''[https://annual.wikimedia.org annual report]''' covers the fiscal year from 1 July
The Wikimedia Foundation '''[[metawiki:Wikimedia_Foundation_Annual_Plan/2017-2018/Final|2017-2018 Annual Plan]]''' describes our budget for the current fiscal year. It contains a summary of our strategic goals as an organization, financial details on spending and revenue, and detailed explanations and risk analysis.
== What is the Wikimedia Endowment? ==
The Wikimedia Endowment was created in 2016 to serve as a permanent safekeeping fund to generate income to support the operations and activities of the Wikimedia projects in perpetuity. Donations to the Wikimedia Endowment are held in a separate fund and invested to grow over time. The Endowment fund is managed by Tides Foundation and overseen by an independent Advisory Board. Once fully funded, the Endowment income will be distributed to provide critical funding to Wikipedia and its sister projects, providing security, confidence and trust in Wikipedia’s offerings and mission for years to come.
== What are the plans for Wikimedia's future? Where are you going? ==
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== How can I participate in Wikimedia? ==
We encourage everyone who finds value in Wikipedia and free knowledge to join our movement. There are many ways you can participate, including:
* Make an edit! See a Wikipedia article that could use improving? You can make it better. To learn more about how to start editing, check out the [[w:Teahouse| Teahouse]] for help from more experienced editors and the [[w:Getting_started|Getting started guide]].
* Connect with us on [https://www.facebook.com/wikipedia Facebook], [https://twitter.com/wikipedia Twitter], and [[wmf:social media|other places on social media]].
* Are you a developer? You can contribute code to Wikipedia and the Wikimedia sites. Find the [[mw:New Developers|guide for new developers]] on MediaWiki.org.
== How can I contact the Wikimedia Foundation? ==
If you have any questions or concerns please feel free to [[contact us]]. For donation questions, please email donate{{@}}wikimedia.org.▼
▲If you have any questions or concerns please feel free to [[contact us]]. For donation questions, please email donate{{@}}wikimedia.org.<ref name="zd"/>
{{Support Page end}}
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