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Line 1: {{Support Page\|title = Problems donating}} == Is this site secure? == The Wikimedia Foundation donation website is extremely secure. After clicking a banner or following a donation link, the page you're taken to is on a secured site (https); all information is encrypted and handled following the highest standard of data protection. == My preferred payment method is not yet offered by the Wikimedia Foundation. == We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have additional options for donation in additional currencies. Please also see our full list of '''[[~~Special:MyLanguage/~~{{LocalPage\|Ways to Give}}\|other ways to give]]'''. == Why did my credit/debit card donation get rejected? == Line 22 ⟶ 23: == I received an error message, but I still see a charge on my statement. == If you received an error message stating that your transaction could not be accepted, your donation may not have been processed or accepted by the Wikimedia Foundation. Please contact us at [mailto:problemsdonating@wikimedia.org problemsdonating@wikimedia.org] for more information about your donation. Please do not include credit card numbers in your email. A charge may show up on your card, held by your bank, as this is standard operating procedure for any online transaction. If your donation was unsuccessful, your bank will release these funds in about 3-5 business days, depending upon their rules and regulations. If you would like to attempt a donation again, please visit our [[~~Special:MyLanguage/~~{{LocalPage\|Ways to Give}}\|ways to give page]] for a full range of options. == Why won't your donation form accept my information? == Line 34 ⟶ 35: == How can I update/cancel my recurring donation? == For instructions on canceling or updating recurring payments, please see: '''[[~~Special:MyLanguage/~~{{LocalPage\|Cancel or change recurring giving}}\|Cancel or change recurring giving]]'''. == Still having trouble? == The fundraising team at the Wikimedia Foundation is small, so please be sure to read through the common questions above. Please also take the time to review our [[~~Special~~wmf:~~MyLanguage/~~FAQ\|frequently asked questions]], as this may help resolve any problems you are experiencing. If you need help resolving a donation problem, please contact '''[mailto:donate@wikimedia.org donate@wikimedia.org]'''. Please let us know which browser and donation link you are using, and provide a description or, if possible, a screenshot of the error. Please do not include credit card numbers in your email. {{Support Page end}} ~~[[Category:{{#language:en}}]]~~ [[Category:Problems donating]]

Problems donating: Difference between revisions