Problems donating: Difference between revisions
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;Why did my credit/debit card donation get rejected?
:If your payment was rejected or if you were not able to enter your card information on our donation page, please check your debit/credit card for the following cases:
:*<!--T:3c-->Your credit/debit card should be enabled for International use. Cards that can only be used in country (AKA Domestic cards) may not be accepted at this time. Please call your bank and request international access to be enabled.
:* <!--T:3d-->United States, Great Britain and Canadian credit cards will only be accepted in these respective countries.
:* <!--T:3e-->Not all Virtual Cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive information. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if your virtual card gets rejected, please use your regular credit/debit card instead.
:* <!--T:3f-->If you are using your debit card, please notice that the security code (C V V) is optional. If your debit card doesn't have a C V V just skip that field.
:* Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed.
;Why did I get a warning/error certificate while trying to donate?
:Please don't worry if you see a warning/error certificate while trying to donate. It is likely due to an outdated version of your browser. Please update your browser to a newer version or use a different browser. If the problem persists, please email us at [mailto:donate@wikimedia.org donate@wikimedia.org]
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