Revision as of 17:15, 28 March 2023 view source Pcoombe (talk \| contribs) Bureaucrats, Interface administrators, Administrators 10,239 edits certificate warning/error ← Older edit		Latest revision as of 13:10, 23 November 2023 view source Pcoombe (talk \| contribs) Bureaucrats, Interface administrators, Administrators 10,239 edits FY2324 refresh updates
Line 9: == Why did my credit/debit card donation get rejected? == If your donation attempt was unsuccessful, please check your debit/credit card for the following cases: * Your credit/debit card should be enabled for International use. Cards that can only be used in country (~~AKA~~a.k.a. ~~Domestic~~domestic cards) may not be accepted at this time. Please call your bank and request international access to be enabled. * There is an increased security focus in the EU/UK where some banks require a pin to be associated with your credit card (3D Secure). This may be a reason for a decline if the pin is absent or is mismatched and you may wish to take this up with your issuing bank. * Not all ~~Virtual~~virtual ~~Cards~~cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive information. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if your virtual card gets rejected, please try to use a traditional credit/debit card instead. * If you are using your debit card, please notice that the security code (CVV) is optional. If your debit card doesn't have a CVV just skip that field. * Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed. If your bank or credit card company is not able to identify the cause of your issue, please contact us at [mailto:donate@wikimedia.org donate@wikimedia.org].<ref name="zd"/> For your security, please do not include credit card numbers in your email. Line 32: == Why don't I see my currency or country on the donation form? == The donation banner you clicked is set- up to geolocate based on the IP address provided by your internet service provider. A small number of donors run into trouble with geolocation via IP and need a banner specific to their home country - this tends to be an issue if you are traveling. If this is the case, please send the fundraising team an email at [mailto:donate@wikimedia.org donate@wikimedia.org]<ref name="zd"/>. Please be sure to include the name of your home country and/or currency so that we can send you the correct donation URL. == How can I update/cancel my recurring donation? ==

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