Revision as of 20:17, 16 January 2020 view source Pcoombe (talk \| contribs) Bureaucrats, Interface administrators, Administrators 10,431 edits update FAQ link ← Older edit		Revision as of 14:16, 11 February 2021 view source Pcoombe (talk \| contribs) Bureaucrats, Interface administrators, Administrators 10,431 edits use Template:Zendesk disclaimer/en Newer edit →
Line 13: * Not all Virtual Cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive information. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if your virtual card gets rejected, please try to use a traditional credit/debit card instead. * If you are using your debit card, please notice that the security code (CVV) is optional. If your debit card doesn't have a CVV just skip that field. * Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed. If your bank or credit card company is not able to identify the cause of your issue, please contact us at [mailto:donate@wikimedia.org donate@wikimedia.org].<ref name="zd">Due to the volume of inquiries we receive, we use [[w:Zendesk\|Zendesk]] as a donor response platform. By emailing donate@wikimedia.org, you understand that your information will be processed by the Zendesk Group in accordance with Zendesk’s [https://www.zendesk.com/company/customers-partners/privacy-policy/ terms]. Users from the following countries should consult Section 13 of Zendesk’s [https://www.zendesk.com/company/customers-partners/master-subscription-agreement/#country-specific-terms privacy policy] for more information about Zendesk’s country-specific practices: Australia, Brazil, Canada, Japan, New Zealand, and Singapore.</ref>. For your security, please do not include credit card numbers in your email. == Why did my PayPal donation get rejected? == Line 40: The fundraising team at the Wikimedia Foundation is small, so please be sure to read through the common questions above. Please also take the time to review our [[{{LocalPage\|FAQ}}\|frequently asked questions]], as this may help resolve any problems you are experiencing. If you need help resolving a donation problem, please contact '''[mailto:donate@wikimedia.org donate@wikimedia.org]'''<ref name="zd"/>. Please let us know which browser and donation link you are using, and provide a description or, if possible, a screenshot of the error. Please do not include credit card numbers in your email. <references/> <ref name="zd">{{Zendesk disclaimer/en}}</ref> </references> {{Support Page end}}

Problems donating: Difference between revisions