Problems donating: Difference between revisions
Content deleted Content added
No edit summary |
FY2324 refresh updates |
||
| (39 intermediate revisions by 8 users not shown) | |||
Line 1:
{{Support Page|title = Problems donating}}
The Wikimedia Foundation donation website is extremely secure
▲<div class="expand">Is this site secure?</div>
▲The Wikimedia Foundation donation website is extremely secure and powered by [https://trustsealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=payments.wikimedia.org&lang=en Verisign Trusted]. After clicking a banner or following a donation link, the page you're taken to is on a secured site (https); all information is encrypted and handled following the highest standard of data protection.
We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have additional options for donation in additional currencies. Please also see our full list of
▲We're sorry that we're currently unable to offer your preferred method of payment; in future fundraisers, we hope to have additional options for donation in additional currencies. Please also see our full list of : '''[[Ways_to_Give/en|other ways to give]]'''.
If your donation attempt was unsuccessful, please check your debit/credit card for the following cases:
*
* There is an increased security focus in the EU/UK where some banks require a pin to be associated with your credit card (3D Secure). This may be a reason for a decline if the pin is absent or is mismatched and you may wish to take this up with your issuing bank.
*
*
* Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed. If your bank or credit card company is not able to identify the cause of your issue, please contact us at
▲* <!--T:3f-->If you are using your debit card, please notice that the security code (CVV) is optional. If your debit card doesn't have a CVV just skip that field.
If your
▲* Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed. If your bank or credit card company is not able to identify the cause of your issue, please contact us at <tt>[mailto:problemsdonating@wikimedia.org]</tt>. For your security, please do not include credit card numbers in your email.
*
*
* Please note that due to in-country regulations, '''we no longer can process PayPal donations from
▲<div class="expand">Why did my Paypal donation get rejected?
*If you received an error message stating that your transaction could not be accepted, your
*A charge may show up on your card, held by your bank, as this is standard operating procedure for any online transaction. If your donation was unsuccessful, your bank will release these funds in about 3-5 business days, depending upon their rules and regulations. If you would like to attempt a donation again, please visit our
▲If your Paypal donation was rejected, or your recurring subscription donation was canceled, please contact Paypal customer service for more information: https://www.paypal.com/cgi-bin/helpscr?cmd=_help&t=escalateTab. You may also call PayPal directly at 888-221-1161 or 402-935-2050 if you’re calling from outside the US. Here are some common reasons why donations fail:
▲*Paypal sometimes requires a backup payment method for various reasons, such as hitting a monthly spending threshold or performing a transfer. You can solve this by adding a backup payment method to your account.
▲*Paypal can occasionally give an error saying we do not process donations in a given country. However, you may be receiving this message because Paypal needs some additional personal identification information from you. Please contact their customer service department and inquire further. This is especially common in some parts of Asia and the Pacific Islands.
▲*Please note that due to in-country regulations, we no longer can process PayPal donations from Japan and Singapore.
▲<div class="expand">I received an error message, but I still see a charge on my statement</div>
▲*If you received an error message stating that your transaction could not be accepted, your donationmay not have been processed or accepted by the Wikimedia Foundation. Please contact us at problemsdonating@wikimedia.org for more information about your donation. Please do not include credit card numbers in your email.
▲*A charge may show up on your card, held by your bank, as this is standard operating procedure for any online transaction. If your donation was unsuccessful, your bank will release these funds in about 3-5 business days, depending upon their rules and regulations. If you would like to attempt a donation again, please visit our [[Ways to Give/en|ways to give page]] for a full range of options.
The donation banner you clicked is set
▲<div class="expand">Why won’t your donation form accept my information?
▲*Please ensure that your browser is up to date, that you have JavaScript enabled, and that you are not whitelisting certain domains. Please also check to ensure you have entered information into all fields correctly, such as the spelling of your email address or number of digits in your credit card number. Note that extra spaces in these fields may generate an error.
▲<div class="expand">Why did I get a warning/error certificate while trying to donate?
For instructions on canceling or updating recurring payments, please see: '''[[{{LocalPage|Cancel or change recurring giving}}|Cancel or change recurring giving]]'''.
▲Please don't worry if you see a warning/error certificate while trying to donate. It is likely due to an outdated version of your browser. Please update your browser to a newer version or use a different browser.
== Why is the amount appearing on my bank statement greater than the amount of my donation? ==
▲<div class="expand">Why don't I see my currency or country on the donation form?</div>
Neither the Wikimedia Foundation nor the companies we use to process credit cards apply transaction fees to donations. However, in some cases, banks may apply cross-border and foreign transaction fees. We strive to minimize this phenomenon and we apologize if such charges have been applied to you. As we do not collect these fees, we are unable to refund them to you, but if you would like a refund of your donation to offset them, please email [mailto:donate@wikimedia.org donate@wikimedia.org]<ref name="zd"/>.
▲The donation banner you clicked is set-up to geolocate based on the IP address provided by your internet service provider. A small number of donors run into trouble with geolocation via IP and need a banner specific to their home country - this tends to be an issue if you are traveling. If this is the case, please send the fundraising team an email at '''''<tt>[mailto:donate@wikimedia.org donate{{@}}wikimedia.org]</tt>'''''. Please be sure to include the name of your home country and/or currency so that we can send you the correct donation URL.
▲<div class="expand">How can I update/cancel my recurring donation?</div>
The fundraising team at the Wikimedia Foundation is small, so please be sure to read through the common questions above. Please also take the time to review our [[{{LocalPage|FAQ}}|frequently asked questions]], as this may help resolve any problems you are experiencing. If you
<references>
<ref name="zd">{{Zendesk disclaimer/en}}</ref>
▲<div class="expand">Still having trouble?</div>
</references>
▲The fundraising team at the Wikimedia Foundation is small, so please be sure to read through the common questions above. Please also take the time to review our [[frequently asked questions]], as this may help resolve any problems you are experiencing. If you still have doubts or need help tracking your transaction, please contact '''''<tt>[mailto:donate@wikimedia.org donate{{@}}wikimedia.org]</tt>'''''.
{{Support Page end}}
[[Category:Problems donating]]
| |||