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Revision as of 20:17, 16 January 2020 view source Pcoombe (talk \| contribs) Bureaucrats, Interface administrators, Administrators 10,496 edits update FAQ link ← Older edit		Latest revision as of 13:10, 23 November 2023 view source Pcoombe (talk \| contribs) Bureaucrats, Interface administrators, Administrators 10,496 edits FY2324 refresh updates
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Line 9: == Why did my credit/debit card donation get rejected? == If your donation attempt was unsuccessful, please check your debit/credit card for the following cases: * Your credit/debit card should be enabled for International use. Cards that can only be used in country (~~AKA~~a.k.a. ~~Domestic~~domestic cards) may not be accepted at this time. Please call your bank and request international access to be enabled. * There is an increased security focus in the EU/UK where some banks require a pin to be associated with your credit card (3D Secure). This may be a reason for a decline if the pin is absent or is mismatched and you may wish to take this up with your issuing bank. * However, credit cards from the United States, United Kingdom and Canadian credit cards will only be accepted in their country of origin. * Not all ~~Virtual~~virtual ~~Cards~~cards may be accepted at this time. Virtual cards are frequently used for online purchases to protect your physical card's sensitive information. However, rest assured that our donation processing is backed up by professional, fully compliant processors and your information is extremely secure. So if your virtual card gets rejected, please try to use a traditional credit/debit card instead. * If you are using your debit card, please notice that the security code (CVV) is optional. If your debit card doesn't have a CVV just skip that field. * Your bank may have flagged the transaction. This is particularly likely if this is the first time you are donating to Wikimedia. Please call your bank and request they unblock future transactions to Wikimedia so that your future donations will be processed. If your bank or credit card company is not able to identify the cause of your issue, please contact us at [mailto:donate@wikimedia.org donate@wikimedia.org].<ref name="zd">Due to the volume of inquiries we receive, we use [[w:Zendesk\|Zendesk]] as a donor response platform. By emailing donate@wikimedia.org, you understand that your information will be processed by the Zendesk Group in accordance with Zendesk’s [https://www.zendesk.com/company/customers-partners/privacy-policy/ terms]. Users from the following countries should consult Section 13 of Zendesk’s [https://www.zendesk.com/company/customers-partners/master-subscription-agreement/#country-specific-terms privacy policy] for more information about Zendesk’s country-specific practices: Australia, Brazil, Canada, Japan, New Zealand, and Singapore.</ref>. For your security, please do not include credit card numbers in your email. == Why did my PayPal donation get rejected? == Line 28: Please ensure that your browser is up to date, that you have JavaScript enabled, and that you are not whitelisting certain domains. Please also check to ensure you have entered information into all fields correctly, such as the spelling of your email address or number of digits in your credit card number. Note that extra spaces in these fields may generate an error. == Why did I get a certificate warning/error ~~certificate~~ while trying to donate? == If you see a certificate warning/error ~~certificate~~ while trying to donate, it is likely due to an outdated version of your browser. Please update your browser to a newer version or use a different browser. == Why don't I see my currency or country on the donation form? == The donation banner you clicked is set- up to geolocate based on the IP address provided by your internet service provider. A small number of donors run into trouble with geolocation via IP and need a banner specific to their home country - this tends to be an issue if you are traveling. If this is the case, please send the fundraising team an email at [mailto:donate@wikimedia.org donate@wikimedia.org]<ref name="zd"/>. Please be sure to include the name of your home country and/or currency so that we can send you the correct donation URL. == How can I update/cancel my recurring donation? == For instructions on canceling or updating recurring payments, please see: '''[[{{LocalPage\|Cancel or change recurring giving}}\|Cancel or change recurring giving]]'''. == Why is the amount appearing on my bank statement greater than the amount of my donation? == Neither the Wikimedia Foundation nor the companies we use to process credit cards apply transaction fees to donations. However, in some cases, banks may apply cross-border and foreign transaction fees. We strive to minimize this phenomenon and we apologize if such charges have been applied to you. As we do not collect these fees, we are unable to refund them to you, but if you would like a refund of your donation to offset them, please email [mailto:donate@wikimedia.org donate@wikimedia.org]<ref name="zd"/>. == Still having trouble? == The fundraising team at the Wikimedia Foundation is small, so please be sure to read through the common questions above. Please also take the time to review our [[{{LocalPage\|FAQ}}\|frequently asked questions]], as this may help resolve any problems you are experiencing. If you need help resolving a donation problem, please contact '''[mailto:donate@wikimedia.org donate@wikimedia.org]'''<ref name="zd"/>. Please let us know which browser and donation link you are using, and provide a description or, if possible, a screenshot of the error. Please do not include credit card numbers in your email. <references/> <ref name="zd">{{Zendesk disclaimer/en}}</ref> </references> {{Support Page end}}